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M4IER
Call us: +49 7024 4081158

Support

Fast help when something stops working – by phone, remote support or email.

Urgent IT problem?

Call us directly. We work out what is wrong on the phone and help – immediately via remote support where possible.

+49 7024 4081158
Support hours
Mon–Fri 9 am–5 pm (German time). Extended hours – earlier, later, at weekends and on public holidays – are arranged in a maintenance contract.
Outside support hours
Our phone is not switched off outside support hours either. If you cannot reach us directly, please leave a message – we will get back to you as quickly as possible.
Response times
We respond as quickly as possible. Binding response times – on an hourly basis – can be agreed by contract.

Remote support

We use RustDesk for remote support. You can see everything that happens on your screen at all times and end the connection with one click.

RustDesk 1.5.0 download(opens in a new tab)

Official download page on GitHub

  1. Download

    Download RustDesk for your operating system from the official download page (Windows: .exe, macOS: .dmg).

  2. Start

    Open the program. No installation is needed on Windows; on macOS, allow screen recording and accessibility when prompted.

  3. Tell us ID and password

    Call us and read out the ID and one-time password shown. We then connect to your computer.

Only share the ID and password if you called us yourself or arranged an appointment with us – never because an unknown person called you.

For existing customers

Please report issues that do not need an immediate fix by email to our support address. That way nothing gets lost.

Support by email: support@m4ier.com

Suspect a cyberattack?

Unusual pop-ups, encrypted files, ransom demands or strange emails sent from your mailbox? Act immediately:

  1. Disconnect the device

    Unplug the network cable and turn off Wi-Fi so the attack cannot spread further.

  2. Do not switch it off

    Leave the device running. Its memory holds traces that are important for the analysis.

  3. Call us now

    Give us a call. The sooner we step in, the smaller the damage. +49 7024 4081158

  4. Do not delete anything

    Do not delete files, “clean up” or reinstall the system – that destroys traces.

  5. Change passwords from a clean device

    Change passwords – email and administrator accounts first – only from a device that is not affected.

If personal data is affected, you may be required to notify the data protection authority within 72 hours (Art. 33 GDPR).